Why do I need to reserve an appointment time?
We want everyone who comes into our shop to have a stress-free, enjoyable experience—that takes some planning on our end. We need to be sure that we have the space for your trailer, the parts needed for your service, and the right people for the job.
How far in advance do I need to schedule service?
Thirty days is ideal. Many of the Casita upgrades we install are made by other small, independently-owned businesses and are either produced in limited quantities or must be ordered in well in advance. And, since we’re a small shop, we cannot keep every component on our shelves at all times and keep our prices affordable. Purchasing and storing large quantities of specialty items (e.g., refrigerator brackets) or common but expensive items (e.g., spring leaf axles) would increase our overhead and that increase would mean higher prices for you.
How do I find out the cost of a service?
Prices are available upon request.
Why should I come to you? (Or: Can’t I just go to Camping World?)
We specialize in Casitas. That makes a difference.
Our service technicians know how Casitas are designed and constructed. Through years of firsthand experience and listening to other Casita owners, they’ve become well-acquainted with the modifications, maintenance, and repairs most often requested and, they have the skills necessary to do these. They can also get and install components specifically made for Casitas that other service providers may not even be aware of. Because our shop has the ability to address just about any mechanical or structural issue you have, we can spare you the hassle of having to coordinate with (and tow your trailer to) multiple locations in order to complete your to-do list.
And, with us you’re not just another name on the schedule. From start to finish, you’ll receive personal attention and service tailored to your wants and needs.
Can you tell me how much my service will cost before I commit?
We prefer to tell you exactly how much you will pay for each item on your to-do list before you come in. And in most cases we can do that.
If it’s a common project—like adding an OMW shock kit or installing refrigerator reinforcement brackets—we can tell you exactly how much it will cost. If you’d like an unusual modification or need extensive repairs, we will do our best to give you an accurate estimate, but may not be able to give you an exact figure until we are able to look at your trailer in person.
We only begin work once you know and have approved the price. If a service requires unexpected parts or additional labor, we will ask you for the green light before moving forward.
What happens after I schedule service?
If you booked online, we’ll call you within a day or two to talk about what you’d like to have done. We’ll send you two reminders about your service date—one a week before your appointment, another the day before.
How does your pricing work?
Our approach to pricing is based on our own experiences as customers. We’ve all taken a vehicle in, or had a repair person come to our home, and gotten an unhappy surprise when we saw the bill. The total seemed to reflect the technician’s desire for a new boat more than the actual cost of his time and the parts needed. No one (aside from the guy getting the party barge) likes that.
We want you to have a firm number before you come in.
The way we do business is similar to what you find when you go to a restaurant—we have a standard menu and fixed prices for everything on it. When we give you the price for a particular job, that figure includes both the parts and labor. In almost every case, we can tell you what that will be upfront, when we discuss what you’re interested in having done.
For special projects, installations, and repairs not on our list of services, please allow 14 days for a quote.
I prefer to speak directly to a real human. Do you offer phone scheduling and consultations?
We have several humans and any one of them would be happy to chat with you. When you call, or when we return your call, you’ll most likely be speaking to Lynn, a.k.a. our “camp counselor.”
Speaking of humans, why use photos of dogs?
We like dogs. (And, we couldn’t convince Terry to comb his hair, Josh and Warren wouldn’t take off their ball caps, and Lynn is just weird about having her picture taken.)
What are your hours?
The shop offers service, by appointment, from Monday through Friday. We are closed on weekends and federal holidays.
I know what I need, but don’t see it on your list of services. Does that mean you can’t do it?
Not at all. Send us an email message or give us a call and we can talk about what you need. For special projects, installations, and repairs not on our list of services, please allow 14 days for a quote. And, if we can’t handle it, we may be able to refer you to someone who can.
What do you do with my contact information?
Nothing we wouldn’t want done with our personal contact information. We’ll use it to contact you to answer your questions and discuss your service—that’s all.
Are you going to try to convince me to buy something not on my list?
Nope.
Are your prices competitive?
Yes. For unusual projects that require high skill levels or specialized knowledge—jobs that national chains wouldn’t even consider, or would outsource—our prices are, typically, lower than what you would find someplace else. For some services, our prices may be slightly higher than those of large, high-volume facilities.
Do you work on other RVs?
We specialize in Casitas but can work on other RVs. If we can’t provide what you’re looking for, we’ll do our best to put you in touch with someone who can.
I can’t get my Casita to you. Can you come to me?
That depends on your location and the nature of your problem. If you’re in the North Texas area, we may be able to come to you. We can tackle some things—like water heater repair—but other jobs—wheel bearing and brake service, for example—have to be done in our shop. The remote service fee is calculated by the distance our technician has to travel.
Will you install parts and products I purchased from someone else?
That depends on the part/product and where you got it from. We can only vouch for the authenticity and quality of products we’ve produced or purchased directly from the manufacturer or an authorized retailer. But, give us a call, tell us what you have in mind, and we’ll do our best to work with you.
What’s your return policy?
We want you to be happy with your purchase. Goods purchased from Little Home on the Road may be returned for a full refund within 30 days provided that they’re unused, undamaged, and in their original packaging and unopened. We do not pay return shipping fees.
Do you offer a warranty or guarantee for products and services?
When you purchase parts from us that come with a manufacturer’s warranty, we’ll either submit the paperwork for you or let you handle it, whichever you prefer. We believe in the quality of our products and our work and will stand behind those.
What if I have to cancel or need to reschedule?
We understand that life happens. If you think you won’t be able to make your appointment, just let us know. And, the more notice you give us, the better. We’re a small business and when we reserve a spot for you we’re committing the use of our shop space and the time of at least one technician to your Casita—in other words, no-shows and late arrivals can get expensive for us.
At this time, we do not charge a cancellation fee.
How do I remove something from my order?
If you no longer want or need something, give us a call or send us an email message and we’ll delete the item from your service ticket. After that, you’ll receive a new appointment notification with your updated service information. Once you receive the new notification, please take a minute to review the “Details” section to be sure that everything is accurate.
Since we special order some components, the more notice you give us, the better—keeping a handle on our inventory helps us to keep our prices affordable.
How do I add something to my order?
Let us know what you have in mind—by phone or email—and we’ll do our best to make it happen. After that, you’ll receive a new appointment notification that reflects your request for an addition. Once you receive the new notification, please take a minute to review the “details” section to be sure that everything is accurate.
The sooner we know that you’d like to add an item or service, the better our chance of being able to fulfill your request.
What do I do while you’re working on my trailer?
Because we know that waiting around isn’t fun, we’ve put together a list of things you might want to see or do while you’re in the area. We also have a comfortable seating area.
May I leave my trailer overnight?
We have limited space and cannot store trailers. Please drop off your trailer on the day you’re scheduled for service and pick it up when service is complete.
What forms of payment do you accept?
We accept all major credit cards (Mastercard, Visa, American Express, Discover), personal checks, and PayPal. For security reasons, we do not accept cash.